Health board pauses placements at Rhyl dementia home amid family complaints
The board said placements are âcurrently pausedâ while it assesses âpotential concerns raised with usâ. The board will review the situation before any further referrals are approved.
Betsi Cadwaladr University Health Board has halted new placements at Meddyg Care Dementia Home in Rhyl following a series of family complaints.
The board said placements are âcurrently pausedâ while it assesses âpotential concerns raised with usâ. The board will review the situation before any further referrals are approved.
Meddyg Careâs managing director, Kevin Edwards, rejected the claim, insisting that the health board has continued to refer patients and that the home remains fully operational. He said recent placements from the board occurred just last week.
He added, âWe have a proud record of upholding the highest standards and providing the best quality care for our residents is always our utmost priority.â He also highlighted a March CIW inspection that awarded the home a âGoodâ rating.
The dispute erupted after two families approached the Local Democracy Reporting Service, alleging that their loved ones were forced out of the facility over unpaid fees. Both families said the abrupt moves disrupted the continuity of care essential for dementia patients.
Jones claimed a ÂŁ10,000 extra charge for treatment had been demanded and that the family sought healthâboard funding, attended a reassessment meeting and was later told the resident must find a new home.
âIâm not happy with the way my mum was treated.â My mum has got dementia and was disorientated and didnât understand what was going on, and then when she moved to her new home, she kept asking am I going home again?
An email obtained by the service quoted Meddyg Care as saying there was âa complete breakdown in the relationship between Meddyg Care Rhyl and yourselfâ and that notice was being served to end the placement.
Care Inspectorate Wales confirmed it is âaware of concerns that have been raised about Meddyg Care Dementia Home in Rhylâ and that it takes such concerns âvery seriouslyâ. The regulator added that it monitors the service closely while the investigation proceeds.
The regulator carried out an inspection on 8 September 2026 and will publish its report shortly, but it confirmed no formal restrictions on new admissions are in place. The upcoming report is expected to detail any remedial actions required.
CIW said it may increase engagement, conduct further inspections or require specific actions where needed, but it declined to comment on individual cases.
Edwards pointed to the CIW inspection report from March, which rated the home âGoodâ across wellâbeing, care, environment and leadership, and cited positive feedback from relatives.
He said the regulatorâs latest findings âdescribe how our care staff interact with people in a kind, respectful, and wellâpaced wayâ.
The director also claimed the health board placed two patients from Ysbyty Glan Clwyd at the home this week and had made another placement request. He noted that the placements were part of a broader effort to alleviate bed shortages in neighbouring Gwynedd facilities.
âThe first case [involving Ms MorganâJones] is actually a problem of Betsiâs making.â
The home, which was known as Richmond House before Meddyg Care took over in 2023, now provides specialist dementia nursing for up to 35 residents, a capacity the provider says is under pressure from referrals across Denbighshire and Gwynedd. The provider argues that the specialist beds are in high demand, with referrals rising month on month.
Local authorities and health boards remain responsible for commissioning placements, and both sides say they are working to resolve the dispute without compromising resident welfare.
As the CIW report awaits publication, families and the health board are poised to reassess the future of referrals to the Rhyl facility.